Have you ever gone to an ophthalmologist for sore throat? No, I haven't either. In a similar fashion, as a commercial risk manager, do...

As someone who personally experienced the 'too big to fail' fallacy (I'm looking at you AIG), this trend is very alarming. Claims of...

There should be an adage in software development along the lines of "those who can't, scrum it up." Technology projects deliver uneven resu

Insurers have many measures for success such as the combined ratio and retention rates. Given the strong (actuarial accurate!) focus on...

Low-code platforms have been an important key part of the digital transformation strategies of most organizations. These platforms...

SaaS success stories (try saying that 3 times fast!) increasing highlight how these tools enable niche, regional, and SME organizations...

The boundaries between reinsurance and capital markets continue to intersect. These markets have created products that solve their...

I have spent much of my career in the reinsurance industry. Traditionally, custom applications have been implemented to improve process...

Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only...

Interesting summary of key Salesforce acquisitions. Given the success of SF’s acquisition portfolio (60+ companies, $50b), I’m looking...

The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special...

The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A...

We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has...

Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting...

Salesforce has long shown a strong interest in providing collaboration tools. Chatter, Quip, and now Slack represent major investments...

CRM feature adoption is often solely used to measure program success. This might have been valid when core sales automation capabilities...

The workplace has been changing significantly over the last decade. We have heard the buzzwords such as the gig or sharing economy. ...

As the CRM marketplace becomes more crowded, solution providers have chosen different approaches to standout in this space. These...

I remember when Salesforce would stage events outside the Oracle World annual meeting to attract attention. Amazing turn of events. We...

Salesforce has sunset Data.com effective July 31, 2020. When acquired in 2010, the Data.com (then Jigsaw) strategy was described by Marc...