Insurtech: Prove It or Lose It
Insurers have many measures for success such as the combined ratio and retention rates. Given the strong (actuarial accurate!) focus on...
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Jim Ryan
- Oct 19, 2022
- 1 min
Low-code Drives High Value!
Low-code platforms have been an important key part of the digital transformation strategies of most organizations. These platforms...
Jim Ryan
- Oct 9, 2022
- 2 min
Enterprise SaaS for the Masses
SaaS success stories (try saying that 3 times fast!) increasing highlight how these tools enable niche, regional, and SME organizations...
Jim Ryan
- Oct 3, 2022
- 2 min
RECAP: Where Reinsurance Meets Capital Markets
The boundaries between reinsurance and capital markets continue to intersect. These markets have created products that solve their...
Jim Ryan
- Aug 6, 2022
- 1 min
SaaS takes reinsurance to the future
I have spent much of my career in the reinsurance industry. Traditionally, custom applications have been implemented to improve process...
Jim Ryan
- Jan 20, 2022
- 1 min
Real Transformation, Not Hype-ormation
Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only...
Jim Ryan
- Jan 16, 2022
- 1 min
Salesforce 2022 Shopping List?
Interesting summary of key Salesforce acquisitions. Given the success of SF’s acquisition portfolio (60+ companies, $50b), I’m looking...
Jim Ryan
- Aug 27, 2021
- 1 min
MicroSaaS for the masses!
The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special...
Jim Ryan
- Aug 8, 2021
- 1 min
Why We All Can Get Along: Making Sense of RPA and BPM
The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A...
Jim Ryan
- Feb 19, 2021
- 1 min
MOMS and POPS: Part 1-A strategy for competing with big e-commerce competitors
We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has...
Jim Ryan
- Dec 13, 2020
- 1 min
Facebook raises the CRM stakes
Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting...
Jim Ryan
- Dec 2, 2020
- 1 min
Will Salesforce ‘slack’ Teams?
Salesforce has long shown a strong interest in providing collaboration tools. Chatter, Quip, and now Slack represent major investments...
Jim Ryan
- Nov 5, 2020
- 1 min
CRM Is For All Your Users!
CRM feature adoption is often solely used to measure program success. This might have been valid when core sales automation capabilities...
Jim Ryan
- Oct 29, 2020
- 1 min
CRM Becomes Very Personal
The workplace has been changing significantly over the last decade. We have heard the buzzwords such as the gig or sharing economy. ...
Jim Ryan
- Sep 10, 2020
- 1 min
Moving to Industry-centric CRM
As the CRM marketplace becomes more crowded, solution providers have chosen different approaches to standout in this space. These...
Jim Ryan
- Jul 28, 2020
- 1 min
Salesforce, the new champion
I remember when Salesforce would stage events outside the Oracle World annual meeting to attract attention. Amazing turn of events. We...
Jim Ryan
- Jul 24, 2020
- 1 min
Salesforce sunsets Data.com
Salesforce has sunset Data.com effective July 31, 2020. When acquired in 2010, the Data.com (then Jigsaw) strategy was described by Marc...
Jim Ryan
- Jul 1, 2020
- 1 min
Evergage, the latest Salesforce marketing acquisition
Evergage is the latest Salesforce marketing acquisition. The combined marketing automation, DMP, and CDP suite highlights SF’s growth...
Jim Ryan
- Jun 22, 2020
- 1 min
Cloud Banking nCino Targets IPO
nCino is an amazing example of powering a transformative business model with leading edge technology. Fantastic announcement about their...
Jim Ryan
- Jun 10, 2020
- 1 min
Avoid Doom and Gloom: Use Loom and Zoom
Recent events have accelerated the ongoing transition to WFH (work from home) models. The need for information sharing and distributed...
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