There should be an adage in software development along the lines of "those who can't, scrum it up." Technology projects deliver uneven resu

Insurers have many measures for success such as the combined ratio and retention rates. Given the strong (actuarial accurate!) focus on...

The boundaries between reinsurance and capital markets continue to intersect. These markets have created products that solve their...

I have spent much of my career in the reinsurance industry. Traditionally, custom applications have been implemented to improve process...

Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only...

The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special...

The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A...

We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has...

Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting...

Salesforce has long shown a strong interest in providing collaboration tools. Chatter, Quip, and now Slack represent major investments...

CRM feature adoption is often solely used to measure program success. This might have been valid when core sales automation capabilities...

The workplace has been changing significantly over the last decade. We have heard the buzzwords such as the gig or sharing economy. ...

As the CRM marketplace becomes more crowded, solution providers have chosen different approaches to standout in this space. These...

Salesforce has sunset Data.com effective July 31, 2020. When acquired in 2010, the Data.com (then Jigsaw) strategy was described by Marc...

Evergage is the latest Salesforce marketing acquisition. The combined marketing automation, DMP, and CDP suite highlights SF’s growth...

nCino is an amazing example of powering a transformative business model with leading edge technology. Fantastic announcement about their...

Recent events have accelerated the ongoing transition to WFH (work from home) models. The need for information sharing and distributed...

The CRM market for start-up organizations has the potential to grow more rapidly then other segments. Traditional organizations continue...

Salesforce has invested significant resources into analytics capabilities. Consistent with their partnering model (AppExchange), this...

Interesting perspective on emerging CRM trends. A key observation is that demand for vertical-specific solutions is growing. The...