Results Over Process--It's The Solution That Counts
There should be an adage in software development along the lines of "those who can't, scrum it up." Technology projects deliver uneven resu
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Jim Ryan
Jan 29, 20231 min read
Insurtech: Prove It or Lose It
Insurers have many measures for success such as the combined ratio and retention rates. Given the strong (actuarial accurate!) focus on...
Jim Ryan
Oct 3, 20222 min read
RECAP: Where Reinsurance Meets Capital Markets
The boundaries between reinsurance and capital markets continue to intersect. These markets have created products that solve their...
Jim Ryan
Aug 6, 20221 min read
SaaS takes reinsurance to the future
I have spent much of my career in the reinsurance industry. Traditionally, custom applications have been implemented to improve process...
Jim Ryan
Jan 20, 20221 min read
Real Transformation, Not Hype-ormation
Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only...
Jim Ryan
Aug 27, 20211 min read
MicroSaaS for the masses!
The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special...
Jim Ryan
Aug 8, 20211 min read
Why We All Can Get Along: Making Sense of RPA and BPM
The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A...
Jim Ryan
Feb 19, 20211 min read
MOMS and POPS: Part 1-A strategy for competing with big e-commerce competitors
We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has...
Jim Ryan
Dec 13, 20201 min read
Facebook raises the CRM stakes
Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting...
Jim Ryan
Dec 2, 20201 min read
Will Salesforce ‘slack’ Teams?
Salesforce has long shown a strong interest in providing collaboration tools. Chatter, Quip, and now Slack represent major investments...
Jim Ryan
Nov 5, 20201 min read
CRM Is For All Your Users!
CRM feature adoption is often solely used to measure program success. This might have been valid when core sales automation capabilities...
Jim Ryan
Oct 29, 20201 min read
CRM Becomes Very Personal
The workplace has been changing significantly over the last decade. We have heard the buzzwords such as the gig or sharing economy. ...
Jim Ryan
Sep 10, 20201 min read
Moving to Industry-centric CRM
As the CRM marketplace becomes more crowded, solution providers have chosen different approaches to standout in this space. These...
Jim Ryan
Jul 24, 20201 min read
Salesforce sunsets Data.com
Salesforce has sunset Data.com effective July 31, 2020. When acquired in 2010, the Data.com (then Jigsaw) strategy was described by Marc...
Jim Ryan
Jul 1, 20201 min read
Evergage, the latest Salesforce marketing acquisition
Evergage is the latest Salesforce marketing acquisition. The combined marketing automation, DMP, and CDP suite highlights SF’s growth...
Jim Ryan
Jun 22, 20201 min read
Cloud Banking nCino Targets IPO
nCino is an amazing example of powering a transformative business model with leading edge technology. Fantastic announcement about their...
Jim Ryan
Jun 10, 20201 min read
Avoid Doom and Gloom: Use Loom and Zoom
Recent events have accelerated the ongoing transition to WFH (work from home) models. The need for information sharing and distributed...
Jim Ryan
Jun 5, 20201 min read
18 Best CRM for Startups (2020)
The CRM market for start-up organizations has the potential to grow more rapidly then other segments. Traditional organizations continue...
Jim Ryan
Jun 3, 20201 min read
Salesforce and Snowflake extend alliance around ‘data cloud’
Salesforce has invested significant resources into analytics capabilities. Consistent with their partnering model (AppExchange), this...
Jim Ryan
Jun 1, 20201 min read
11 CRM Trends for 2020/2021: Top Predictions to Watch Out For
Interesting perspective on emerging CRM trends. A key observation is that demand for vertical-specific solutions is growing. The...
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