Jim Ryan
SaaS takes reinsurance to the future
I have spent much of my career in the reinsurance industry. Traditionally, custom applications have been implemented to improve process...
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Jim Ryan
- Jan 20
- 1 min
Real Transformation, Not Hype-ormation
Digital transformation has become a business word salad, often used and largely misunderstood. Transformation implies not only...
Jim Ryan
- Aug 27, 2021
- 1 min
MicroSaaS for the masses!
The growth of SaaS-based tools has enabled the ‘freelancer’ economy in a significant manner. I use the term ‘MicroSaaS’ for special...
Jim Ryan
- Aug 8, 2021
- 1 min
Why We All Can Get Along: Making Sense of RPA and BPM
The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A...
Jim Ryan
- Feb 19, 2021
- 1 min
MOMS and POPS: Part 1-A strategy for competing with big e-commerce competitors
We have all experienced the benefits brought by e-commerce solutions. A personalized shopping experience combined with rapid delivery has...
Jim Ryan
- Dec 13, 2020
- 1 min
Facebook raises the CRM stakes
Facebook recently acquired Kustomer, an innovative CRM provider founded by Salesforce alumni, in what could be become an interesting...
Jim Ryan
- Dec 2, 2020
- 1 min
Will Salesforce ‘slack’ Teams?
Salesforce has long shown a strong interest in providing collaboration tools. Chatter, Quip, and now Slack represent major investments...
Jim Ryan
- Nov 5, 2020
- 1 min
CRM Is For All Your Users!
CRM feature adoption is often solely used to measure program success. This might have been valid when core sales automation capabilities...
Jim Ryan
- Oct 29, 2020
- 1 min
CRM Becomes Very Personal
The workplace has been changing significantly over the last decade. We have heard the buzzwords such as the gig or sharing economy. ...
Jim Ryan
- Sep 10, 2020
- 1 min
Moving to Industry-centric CRM
As the CRM marketplace becomes more crowded, solution providers have chosen different approaches to standout in this space. These...
Jim Ryan
- Jul 24, 2020
- 1 min
Salesforce sunsets Data.com
Salesforce has sunset Data.com effective July 31, 2020. When acquired in 2010, the Data.com (then Jigsaw) strategy was described by Marc...
Jim Ryan
- Jul 1, 2020
- 1 min
Evergage, the latest Salesforce marketing acquisition
Evergage is the latest Salesforce marketing acquisition. The combined marketing automation, DMP, and CDP suite highlights SF’s growth...
Jim Ryan
- Jun 22, 2020
- 1 min
Cloud Banking nCino Targets IPO
nCino is an amazing example of powering a transformative business model with leading edge technology. Fantastic announcement about their...
Jim Ryan
- Jun 10, 2020
- 1 min
Avoid Doom and Gloom: Use Loom and Zoom
Recent events have accelerated the ongoing transition to WFH (work from home) models. The need for information sharing and distributed...
Jim Ryan
- Jun 5, 2020
- 1 min
18 Best CRM for Startups (2020)
The CRM market for start-up organizations has the potential to grow more rapidly then other segments. Traditional organizations continue...
Jim Ryan
- Jun 3, 2020
- 1 min
Salesforce and Snowflake extend alliance around ‘data cloud’
Salesforce has invested significant resources into analytics capabilities. Consistent with their partnering model (AppExchange), this...
Jim Ryan
- Jun 1, 2020
- 1 min
11 CRM Trends for 2020/2021: Top Predictions to Watch Out For
Interesting perspective on emerging CRM trends. A key observation is that demand for vertical-specific solutions is growing. The...
Jim Ryan
- May 29, 2020
- 1 min
Meet Copper, a CRM for G Suite
The CRM market is the gateway into the ERP, analytics, and robotics strategies of organizations. Copper has the potential to provide...
Jim Ryan
- May 27, 2020
- 1 min
What Is a Salesforce Admin?
A great part of the Salesforce CRM experience is the ease (and fun) of performing application administration activities. From basic...
Jim Ryan
- May 25, 2020
- 1 min
Yext’s customer support evolves to meet and anticipate its clients’ needs
Yext is a great example of using technology to anticipate and react to social network opportunities. Customer engagement is an essential...