Jim Ryan has held senior leadership roles for global financial services firms covering the banking, life, property and casualty, alternative risk transfer and multinational segments. He has led enterprise business transformation efforts that focused on distribution and customer engagement.
Jim has held c-level roles, including CIO and COO at global intermediaries Willis and AON as well as large multinational carriers AIG and Swiss Re. He has provided operational and technology leadership for the distribution, underwriting, and claim functions. Previously, Jim was a leader In EY’s Financial Services Industries practice, where he provided strategic consulting, process improvement and technology advisory services.
Jim has extensive experience in customer relationship management solutions, including Microsoft Dynamics, Oracle CRM, Pegasystems CRM, and Salesforce.com. He has also directed significant custom application development initiatives, implementing placement, risk management and exposure controls, compliance and regulatory solutions, and loss management systems.