Jim RyanMay 27, 20201 minWhat Is a Salesforce Admin?A great part of the Salesforce CRM experience is the ease (and fun) of performing application administration activities. From basic...
Jim RyanMay 25, 20201 minYext’s customer support evolves to meet and anticipate its clients’ needsYext is a great example of using technology to anticipate and react to social network opportunities. Customer engagement is an essential...
Jim RyanMay 24, 20201 minSalesforce.org Adds to Nonprofit and Education CloudsSalesforce continues delivering advanced CRM capabilities to these important sectors. Traditionally underserved, nonprofit and education...
Jim RyanMay 21, 20201 minWill automation ever replace the role of a sales rep?The sales journey is a defining customer engagement experience. Aligning customer ‘desirements’ with your product or service is a...