Trends

What Is a Salesforce Admin?

A great part of the Salesforce CRM experience is the ease (and fun) of performing application administration activities. From basic...

Yext’s customer support evolves to meet and anticipate its clients’ needs

Yext is a great example of using technology to anticipate and react to social network opportunities. Customer engagement is an essential...

Salesforce.org Adds to Nonprofit and Education Clouds

Salesforce continues delivering advanced CRM capabilities to these important sectors. Traditionally underserved, nonprofit and education...

Will automation ever replace the role of a sales rep?

The sales journey is a defining customer engagement experience. Aligning customer ‘desirements’ with your product or service is a...

GitLab’s take on the current state of DevOps

Real insight into the current state of DevOps. As a GitLab user, I know the power of rapidly adopting these capabilities. Delivery and...

How Nonprofits are Succeeding with Virtual Fundraising Events

Good insight into how nonprofits can leverage online capabilities to augment their traditional fundraising models. Use tools such as...