Updated: Feb 15, 2022
The search for effective business solutions is often hijacked by technology “experts” and software vendors who have vested interests. A very common example of this situation involves the long-term confusion between Robotic Process Automation (RPA) and Business Process Management (BPM) use cases. Too often, business sponsors are confused (sometimes intentionally) by vendors and consultants resulting in excess cost and deferred benefit realization. Rapid changes in operational processes driven by customer demand for a fully digital experience make the selection of the right tool a key step in business process transformation. Laserfiche, a leading global provider of intelligent content management and business process automation, provided a very informative summary of the roles RPA and BPM in delivering value. Most importantly, their review highlights the need to align these technologies to leverage the unique capabilities of each services. Well worth the read!